The Changing Role of Digital PR in AI Search Landscape
The way people find and evaluate businesses online is changing. Traditional search engines remain an important part of the research process, but they are no longer the only source people use when looking for information, expertise or professional services. AI-led search experiences, including Google AI Overviews and large language models (LLMs) such as ChatGPT, have introduced another layer to online discovery. For businesses, this means digital visibility increasingly extends beyond achieving prominent positions in traditional search results. This change has particular implications for professional and regulated industries. Businesses operating in sectors such as finance, legal and healthcare need to build online authority while maintaining the accuracy, trust and compliance their industries demand. As search evolves, digital PR has an opportunity to evolve with it. Moving Beyond Activity-Based PR One of the longstanding challenges with traditional PR is uncertainty. Retainer-bas...